Treat Customers Fairly, Our Commitment to you. TCF
The Financial Services Authority has recently issued its latest
purge on the Financial Industry to ensure that consumers are getting
the best value for money, are not being mislead and will get the
benefits of products that they are told they will get.
There are six consumer outcomes, which explain what TCF
is all about.
1 - Consumers can be confident that they are dealing
with firms where the fair treatment of customers is central to the
corporate culture.
2 - Products and services marketed and sold in
the retail market are designed to meet the needs of identified consumer
groups and are targeted accordingly.
3 - Consumers are provided with clear information
and are kept appropriately informed before, during and after the
point of sale.
4 - Where consumers receive advice, the advice
is suitable and takes account of their circumstances.
5 - Consumers are provided with products that perform
as firms have led them to expect, and the associated service is
of an acceptable standard and as they have been led to expect.
6 - Consumers do not face unreasonable post-sale
barriers imposed by firms to change product, switch provider, submit
a claim or make a complaint.
As regulated Mortgage Brokers we have to adhere to the above
principles and the systems that we have in place are guaranteed
to ensure this is always the case.
Relax with the knowledge that at The Mortgage Store (Yorkshire)
Ltd we treat all of our customers fairly.